Refund Policy

Last updated: 16 Apr 2026

At Eatzap, we strive to ensure a smooth and satisfying food delivery experience. However, refunds are subject to the conditions outlined below.

Eligibility for Refunds

A refund may be issued under the following circumstances:

• Order was cancelled by the restaurant or delivery partner
• Payment was deducted but the order was not confirmed
• Incorrect, incomplete, or damaged items delivered
• Order not delivered within a reasonable time due to system or partner failure

Non-Refundable Cases

• Change of mind after order confirmation
• Incorrect delivery address provided by the user
• Delay caused by circumstances beyond our control (traffic, weather, strikes)
• Quality or taste preferences

Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days. Wallet or promotional credits may be refunded as app credits.

Contact

For refund-related queries, contact us at:
Email: support@eatzap.in